Publication:

Model of health service effectiveness in public health center based on dimensions and measuring indicators

Background Moreover, the effectiveness of the outputs was measured and the effectiveness model was completely implemented to include the input and process. However, the results obtained from measuring the input and process element were not documented effectively, thereby, leading to the use of a perception proxy which is the measurement power on the effectiveness. This research was, therefore, conducted to produce a model of health service effectiveness in public health centers based on dimensions and measuring indicators.

Methods This research was conducted quantitatively using a cross-sectional approach. The study population includes the employees of public health centers in Cirebon Regency out of which a sample of 212 respondents. The data obtained were subsequently analyzed using SmartPLS.

Results The effectiveness was measured using 5 dimensions including inputs dimension which consists of utilization of budget and human resource (2 indicators), process dimension which consists of improvement efforts (2 indicators) and innovation efforts (4 indicators), and output dimension which consists of employee satisfaction (3 indicators) and program (1 indicator). Most of the respondents, represented by 60.3%, stated that health services at the public health center were effective.

Conclusions The health service effectiveness model in the public health center was formed by five dimensions and twelve measuring indicators.