Publication:

Satisfaction level of patients admitted in medical wards of a tertiary care hospital regarding medical care provided by doctors and nurses: a cross-sectional study

Background Patient satisfaction in medical wards is influenced by various factors, such as hospital environment, length of stay, previous admissions, treatment cost, and discharge process. These aspects, including privacy, communication, and explanations provided to patients, significantly impact their overall care experience.

Methods A cross-sectional study was carried out at Nishtar Hospital, Multan, from April 15, 2025, to July 15, 2025. Using non-random convenient sampling, approximately 184 patients admitted to medical wards were studied. The focus was on evaluating the care provided by doctors and nurses.

Results A survey of 184 patients revealed varying satisfaction levels with doctors and nurses. Using a Likert scale, patients rated care aspects, with doctors generally receiving higher satisfaction scores than nurses.

Conclusions Patients expressed greater satisfaction with doctors’ services than nurses. Key areas for improvement in nursing care include communication and responsiveness.