Publication:

Quality of work life and job satisfaction: an exploratory study among factory workers in Jammu city of union territory of Jammu and Kashmir, India

Background Quality of work life (QWL) is the degree to which work in an organization contributes to material and psychological well-being of its members. Work organisation, working condition, work type, level of competence, facilities available at working place all have a bearing effect on the workers wellbeing and QWL. The present study aimed to assess QWL, job satisfaction and associated factors among the factory workers, working in the Industrial areas of Jammu district.

Methods The present cross-sectional study was conducted among industrial Estate factory workers. Using two step simple random sampling technique, a sample of 300 factory workers was selected. Data was collected using socio demographic proforma and QWL questionnaire. Analysis of data was done using Epi Info version 3.0.

Results Majority (99.33%) of the workers were males and most (61.66%) of them were illiterate. Age was found to be a significant predictor of job satisfaction. Among job related indicators, only climate/culture at workplace effected the level of job satisfaction. Furthermore, factories with higher concerns for health and safety of workers showed higher levels of job satisfaction among workers.

Conclusions Among sociodemographic factors age and marital status of the workers had impact on level of job satisfaction and with increasing age, job satisfaction increased. Among other factors culture at work place, factories with higher level of stress, constant supervision and promotions had negative impact on the levels of job satisfaction. Thus, approaches to improve workers well include adequate social support, proper working conditions, good remuneration and psychological support need to be incorporated to improve their QWL.